The end-to-end management of a product or a solution.

This includes market research (to understand the end user’s real needs); product scoping focusing on the POC (Proof of Concept), MVP (Minimum Viable Product) and the longer-term solution vision; product budget compilation and management; product development management; solution marketing & take to market strategies; support and ongoing operations management designed for scale.

The aim is to develop and deliver a successful product or solution that meets the organisation's goals in an efficient manner, ready for scale and long-term sustainability.

Application and System development for either internal business applications or external productisation. 

An end-to-end "CTO" (Chief Technical Officer) service is offered.

The Application and System development process include System User Requirement Definition; Technical Requirement Definition; Development Team Establishment (considering both insourced and outsourced solutions); Development Management using Agile Methodologies; Quality Assurance and Testing; and Operations and Support process development and implementation. 

Project and Program Management based on the PMBOK (Project Management Body of Knowledge) published by PMI (Project Management Institute).

The entire project lifecycle is managed, including Project Initiation, Project Planning, Project Execution; Project Monitoring and Controlling and Project Closing.

Specific project process focus areas include Project Scope Management; Project Schedule or Time Management; Project Cost Management; Project Quality Management; Project Resource Management; Project Communications Management; Project Risk Management; Project Procurement Management; and Project Stakeholder Management.

The aim is to deliver projects in time, on budget, to specification and within good stakeholder relationships.

Overall Business or Business Unit development, including new business development, existing business acceleration and business turnaround and rescue strategies.

A total business 're-engineering' process is followed, taking an “independent” view on the business goals, target market, status of the product and/or services, budgets, finance and general sales & marketing strategy, customer satisfaction and operational efficiency.

The evaluation of an organisation’s business processes in order to streamline operations and align process with industry best practice.

When defined, Business Processes are documented in an Organisation Standard Operating Procedures (SOP) document.

The implementation of processes through staff and stakeholder training and organisational change management.

Systems and tools to facilitate the process implementation and execution are evaluated and recommended where applicable (see the 44zero Process Automation Solution at: https://www.44zero.co.za/services/process-automation) 

The evaluation of an organisation or specific solution’s operational efficiency.

Re-engineering operational process and procedures where applicable.

Evaluating operational systems and tools and the upgrade thereof if necessary.

Implementation of new processes and procedures (see business process development service), including stakeholder training and change management.

The aim is to streamline operations to allow for organisational or solution expansion and scale.

The implementation of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) solutions.

The implementation process include ERP and CRM requirements definition focusing on the unique business requirements and environment namely size, location(s), work culture, the overall workforce technology proficiency and more; the 'fit-for-purpose' system scoping; system or solution sourcing, considering ‘off-the-shelf’ solutions, customised solutions and in-house or custom developed solutions; system technical implementation project management; and solution operational implementation focusing on operational process definition, workforce training and organisational change management.

Overall Sales & Marketing Strategy development and implementation.

Special focus on take-to-market and product-activation strategies, considering digital and conventional (direct) marketing.

Digital Marketing strategies including website development &  website SEO (Search Engine Optimisation), social media pages setup and campaign management, Google add-words (paid for advertising, newsletter & email solutions including database development and management, content generation and email & newsletter distribution.

Sales Channel establishment and management, including; the development of a direct sales strategy from both a “hunting” (new client generation) and “farming” (existing client relationship management) perspective; recruitment of the sales organisation (including both internal sales resources and channel partners); and sales management focusing on sales administration and activity measurement driving the sales pipeline and conversions.

The management of Client key accounts or customers.

The aim is to maximise the Client’s business within these key customers, through making sure the existing business are maintained and optimized as well as the generation of new business within these customers.

The foundation of service is forming and maintaining a great relationship with the Key Account Stakeholders and a deep understanding of their business goals and challenges in achieving it.

The management of the consumer engagement process.

The consumer engagement requirements are defined, from which the engagement strategy is developed.

A key consideration is consumer engagement systems, making sure consumers are enabled and their experience is optimised through technology. This include “self-help” interfaces like web portals, mobile apps, chat app and social media integrations as well as task and response automation through the implementation of chat bots and other artificial intelligence (AI) tools.